1) Can I download videos (or photos) from your site or just watch streaming?
You can download videos in several formats and quality levels (DivX, MP4, Quicktime and WMV, in 1500K and 3000K bitrates) as well as you can stream clips in above formats plus flash. All recent videos also have FULL HD MP4 (1920x1080) download option.
2)How many videos and photos are available and at what quality?
There are approximately 1000 videos (up to 20 min length each) and some 60,000 photos. All videos produced in last 5 years are at high resolution (1280x720). Starting 2014 all videos have a Full HD MP4 (1920x1080) download option.
3) Why was your site being reported by McAffee as security risk?
We would like to know ourselves but following our complaint to McAffee - MA trusted site advisor is now showing eastboys.com as 100% safe site. Our site is 100% spyware/ malware/ virus free and we encourage you to run a scan using any available software (e.g. Norton, McAffee etc).
4) What if I join and then cancel in few days, will I get a refund?
If you were able to log on, view and download content, then NO. Some people anticipate, that they will join for a day, have their fun, and cancel, expecting a refund for the remaining 'unused' days. As with most monthly memberships, it is understood that you will not use the facility all the time. If everyone did that, costs would sky-rocket and pricing for any such service would have to be very different. So- if you joined and viewed or downloaded content, please do not ask for and expect a refund.
5) Can I get a refund if I do not like content of your site?
While we can in certain cases issue a refund, please understand that we are not Wal-Mart, where you buy a shirt and if it does not fit, you will get a full refund. All our product is displayed on free pages in shortened form, so everyone can decide whether they like this material or not BEFORE committing to join.
6) Can I share my username/password with friends?
No. As a member please protect your username and password. If system detects password sharing you will get permanently locked out.
7) How many videos can I download in one day?
For 2015 we have TRIPLED our previous bandwidth quota of 12GB/day. While there still is a bandwidth limit it is now quite generous and fully sufficient for normal use (36GB/day). If you used automated downloader or went over 18GB in 12hrs you will experience 12hrs lockout. We are in process of implementing system which would give you warning when close to limit to avoid lockout.
8) Do you have all content available online, or do you 'rotate' content as many other sites do?
All our content is always available. You can view and download anything (subject to 12GB/day download limit).
9) Can I use my smartphone or other mobile device (besides PC/Mac) to access the site?
Yes you can. (However we cannot guarantee that access will work with every device on the market, nor we have manpower to troubleshoot problems related to your specific hardware).
10) I am getting an error trying to access the site, what can I do?
Login may fail for the following reasons in general: Expired membership, credit card failed to rebill, mistyped username or password several times, password sharing or bandwidth abuse. You can contact us at firstname.lastname@example.org if you feel you were locked out in error. (please do not forget to include username and/or subscription ID). You will first receive automated reply (if not please check your spam box and whitelist our email).
11) Can I meet your models?
No. By law we are bound to protect identities of our models.
12) Is my billing information secure with you?
We do not have access to any personal data. Our billing is handled by CCBill. CCBill is most trusted billing solution available. Please learn more at www.ccbill.com .
13) What is the difference between 'recurring' and 'non-recurring' memberships?
Recurring membership will be billed every month automatically until member decides to cancel it (by clicking on 'Cancel membership' link on bottom of home page and filling out member info).
Non-recurring membership (30 day or 90 day option) will be charged only once (1x) and expire at the end of the 30 or 90 day term (depending on which option you have purchased). There is no need to cancel membership as it will expire automatically.
Please decide which payment option works best for you before joining. Also please note that each membership payment option has unique rate.